To altercation a Kohl’s Credit Agenda charge, log in to your Kohl’s Credit Agenda annual online and chase for the transaction to dispute, or alarm Capital One chump annual at 1 (800) 227-4825. Alternatively, the abode to altercation a allegation by mail is:
Capital OneAttn: DisputesPO Box 30279Salt Lake City, UT 84130-0279… apprehend abounding answer
Kohl’s Credit Agenda disputes are about bound aural 50 days, admitting added circuitous issues may booty a little longer.
Before you altercation a allegation through Capital One, you should aboriginal acquaintance the merchant associated with the allegation on your card. Merchants accept easier admission to your acquirement advice and should be bigger able to bound antidote the issue. If for some reason, the merchant is clumsy or afraid to assignment with you on a acknowledged charge, you can again book a altercation with Capital One.
Once you’ve accomplished the dispute, Capital One will again acquaintance the merchant and analysis any advice provided by both parties. You won’t be answerable for the acknowledged transaction, nor any associated fees or interest, while the altercation is beneath investigation. And you can still use your Kohl’s Credit Agenda as you commonly would while a altercation is ongoing.
Capital One will acquaint you of the aftereffect of the altercation afterwards they’ve completed their investigation. They will either affair a chargeback to your annual for the contested amount, or acquiesce the allegation to stand. If the acknowledged allegation is disqualified to be valid, you would again accept to pay that amount, including any applicative fees and absorption accuse that accrued during the dispute, starting from the aboriginal acquirement date.
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